Privacy Policy

Spring Health Programs
Dr. Kevin Lai


Collection of Personal Health Information
We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, health history, record of your interactions with Spring Health Programs and the support you received during those interactions.
Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits us to do so. We make sure that only those people who need to see your personal records are allowed to look at them. We protect your information through our administrative policies and by adopting appropriate safeguards and security measures.
Use and Disclosure of Personal Health Information
We may use or disclose your personal health information to:
  • communicate with your various health care providers including your family physician and/or other health care institutions for continuity of care, in order to treat/support and care for you (unless you tell us otherwise);
  • plan, administer and manage our internal operations, and conduct risk-management activities;
  • conduct quality improvement activities (such as sending client satisfaction surveys);
  • teach, conduct research (only under strict rules overseen by a research ethics board) and compile statistics;
  • comply with legal and regulatory requirements; and fulfill other purposes permitted or required by law.
We can assure you that only staff who need your personal health information for direct care or administrative purposes are authorized to access your record of personal health information.

A client’s instruction cannot prevent us from recording information that is required by law, professional standards or our practice.

Your full health record with us is stored in our secure Canadian-only data servers. However, some personal health information (such as information conveyed through faxes or emails) may be transmitted and stored in secure data servers in the United States.  As such, your some portions of your personal health information may be subject to US laws, such as the USA Patriot Act.
To Access or Correct Your Information
If you believe a record of personal health information held by Spring Health is inaccurate or incomplete, you may make a written request for correction. Please contact Kevin Lai, 2 Champagne Drive, Unit A4, Toronto, Ontario, M3J 2C5, 416-508-5691.
For More Information, Comments or Complaints
If you would like more information or have questions or concerns about our privacy and information practices, please contact: Kevin Lai, 2 Champagne Drive, Unit A4, Toronto, Ontario, M3J 2C5, 416-508-5691.
You may also make a complaint about our information and privacy practices to the Information and Privacy Commissioner at:
Information and Privacy Commissioner/Ontario 
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Tel: (416) 326-3333
Toll-free: 1-800-387-0073
[Version 100914]